Surpl for installers

Surpl is designed to make post-installation support easier and more structured. Customers can see what their system is doing, understand what is live versus estimated, and report issues more clearly when something does not look right.

That helps reduce confusion after handover. Instead of sending customers across multiple manufacturer apps or manually explaining every screen, you can point them to one platform that is built to be understandable and transparent.

Surpl currently supports these solar inverter brands:

• Fronius
• SolarEdge
• Solis
• GivEnergy
• Huawei
• SMA
• Enphase

Surpl also supports myenergi eddi for hot-water diversion, so customers with compatible systems can use surplus solar more effectively at home. eddi is designed to divert excess solar or wind power into water heating and other heating systems, which makes it a useful fit for connected home energy setups.

For homeowners, Surpl brings together system visibility, clearer savings information, and practical device support in one place. That makes the home energy system easier to understand and more useful day to day.

If the installation includes supported devices, the customer can also begin using features like connected hot-water diversion and smarter timing where available. That turns the platform from a passive display into something that can actively help the household use more of its own energy.

Surpl is built to support installer-assisted onboarding. That means you can help the customer get set up at installation time using a QR code or onboarding link, while the homeowner approves access on their own device.

This approach is helpful because it keeps the process fast and clear. The installer does the technical setup on site, while the homeowner stays in control of consent and account access.

Learn how onboarding works

If a customer notices a problem later, they can report it through Surpl instead of trying to explain it from memory over email or phone. That gives you a clearer starting point for support and makes it easier to diagnose what is going on.

Surpl is designed so issue reporting can be linked to the relevant household, device, or setup history. That means less back-and-forth and a better support experience for both the installer and the customer.

Installers who work with Surpl can be listed in the Surpl installer directory. That gives your business extra visibility to households looking for installers who understand connected solar, hot-water diversion, and modern home energy setups.

A directory listing is useful because it helps customers find trusted installers more easily and gives you a clearer route to new leads. It also positions your business as one that supports a better handover experience, not just the installation itself.

View the installer directory

Surpl is intended to be useful to installers in practical ways:

• Faster handover, because customers start with a working platform.
• Fewer support questions after install, because the product is easier to understand.
• Clearer remote issue reporting, so customers can explain what is happening better.
• Installer directory visibility, which can help with discovery and trust.
• A better customer experience, which reflects well on your business.
• A platform that is built around consent, transparency, and clear roles.

Surpl also gives homeowners clear, everyday value:

• A simple view of solar generation and estimated savings.
• Live figures separated from estimates so the data is easy to trust.
• Support for connected devices where available, including eddi hot-water diversion.
• Better help when something goes wrong, because issues can be reported with context.
• A platform that is designed to be understandable, not technical for its own sake.

The best installer tools make the customer experience easier without making the workflow more complicated for the person doing the job. Surpl is built around that idea. It helps the homeowner see value sooner, while giving the installer a cleaner way to onboard, support, and stay visible.

That combination matters because solar systems, smart meters, EV charging, and hot-water diverters work best when the software layer is clear and the handover is done well. Surpl is designed to support that handover.

If you install solar, batteries, EV chargers, heat pumps, or hot-water diverters, Surpl can help you give your customers a better experience from day one. It is designed to work with installers who want to offer a clearer, more connected handover and a better long-term support experience.

Tell your customers about Surpl, or join the Surpl installer directory to be listed as a supported installer.